Privacy Policy

SkyHigh Realty NYC LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tenant screening and rental application platform. Please read this policy carefully to understand our practices regarding your personal data.

When you apply to rent through a brokerage, agent or landlord that uses our platform, we handle your application information on their behalf to process and screen that application.

Personal Information:

• Full name, date of birth, Social Security Number (SSN)
• Current and previous addresses
• Contact information (email, phone number)
• Employment and income information
• Government-issued identification documents
• Bank account information you choose to share through Plaid (see Bank Account Verification) and bank statements you upload

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Usage patterns and interaction data
• Cookies and similar tracking technologies

• Process and evaluate rental applications
• Obtain consumer reports (credit, criminal, eviction history)
• Verify identity, employment, and income
• Communicate with you about your application status
• Provide services to landlords and property managers
• Comply with legal obligations under FCRA and other laws
• Prevent fraud and ensure platform security
• Improve our services and user experience

We may share your information with:

• Landlords/Property Managers: The brokerage, agent, landlord or property manager handling your application, who have a permissible purpose to review it
• Consumer Reporting Agencies: To obtain credit reports, criminal background checks, and eviction history
• Plaid Inc.: To connect your bank account when you choose to verify your income that way
• Service Providers: Who assist us in operating our platform (payment processors, identity verification services)
• Legal Authorities: When required by law or to protect our rights

If the brokerage, agent or landlord handling your application asks you to verify your income, you can connect your bank account through Plaid Inc. ("Plaid"). This is optional; you can upload bank statements or other income documents instead.

• What we receive: This may include account names and types, the last four digits of account numbers, balances, and income and transaction information. We never receive or store your bank login credentials; you enter them only in Plaid's window.
• Why: Only to verify your income and balances for the rental application you connected the account for.
• Who sees it: The brokerage, agent and landlord handling that application. We do not sell it or use it for marketing.
• How long we keep it: With that application, for as long as we keep the application record. It is deleted when that application is deleted, and you can ask us to delete it sooner (subject to legal retention requirements).
• Plaid: Plaid's handling of your information is described in the Plaid End User Privacy Policy. You can stop Plaid's access to your accounts at any time at my.plaid.com.

• Industry-standard SSL/TLS encryption for data transmission
• Secure, encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal data
• Employee training on data protection practices

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• FCRA Rights: Dispute inaccuracies in consumer reports directly with the reporting agency
• Disconnect Your Bank: Stop Plaid's access to a connected bank account at any time at my.plaid.com
• Opt-Out: Opt out of marketing communications at any time

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns to improve our service
• Ensure platform security

You can control cookies through your browser settings, though disabling them may affect platform functionality.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consumer report information is retained in accordance with FCRA requirements.

SkyHigh Realty NYC LLC may send SMS/text messages to users who expressly opt in through our rental application, showing/tour request, scheduling, or support workflows. These messages are used for customer care and account-related updates.

• Consent: Users provide a mobile number and check an unchecked consent box before enrollment. Consent is not a condition of purchase, tenancy approval, or brokerage services.
• Message Types: Application updates, document reminders, showing/tour confirmations, schedule changes, and support follow-up.
• Frequency & Charges: Message frequency varies. Message and data rates may apply.
• Opt-Out: Reply STOP at any time to stop receiving SMS messages.
• Help: Reply HELP for assistance or contact support@skyhighrealtynyc.com.

We retain SMS consent logs and messaging records for legal compliance, dispute resolution, support, and service administration. No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

SMS terms are available at https://app.skyhighrealtynyc.com/terms/#sms-terms.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

SkyHigh Realty NYC LLC, 509 Halsey St, Brooklyn, NY 11233