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Terms and Conditions

Please read these terms carefully before using our services

Last Updated: October 2026

Terms and Definitions

Key terms used throughout this agreement

  1. Applicant's Area – a workspace created in the web-interface, used by the Applicant for submitting rental applications, making payments, and viewing status updates.
  2. Applicant – any person over 18 years of age, using the services of the Company in accordance with this Agreement.
  3. Company – SkyHigh Realty NYC LLC, which provides tenant application processing, background screening, credit checks, and related services in accordance with this Agreement.
  4. Screening Operation – the process of obtaining and compiling consumer credit reports, criminal background checks, eviction/tenant history, income/employment verification, and other permissible reports from third-party sources.
  5. Application Fee – the non-refundable fee paid by the Applicant to initiate the Screening Operation.
  6. Landlord / Client – the property owner, manager, or authorized representative who receives Screening Reports through the Company's platform.
  7. Platform – the Company's online web interface and system used for application submission, payment processing, and delivery of screening results.

General Provisions

Terms governing the use of our services

  1. The service provided by the Company is an Internet-based platform that enables Applicants to submit rental applications and authorizes the Company to perform Screening Operations for Landlords/Clients. Use of the service requires a stable high-speed Internet connection on the Applicant's device.
  2. In its activities, the Company is guided by applicable U.S. federal and state laws, including the Fair Credit Reporting Act (FCRA), fair housing laws, and regulations on permissible purpose for consumer reports. The Company requires the Applicant to provide accurate personal data and reserves the right to verify identity using:
    • Upload of scanned copies of government-issued ID and proof of address;
    • Phone or email verification;
    • Other methods necessary at the Company's discretion.
  3. An Applicant is prohibited from submitting multiple applications for the same property or creating duplicate profiles. The Company reserves the right to cancel applications or void results in case of duplicate submissions.
  4. The Applicant's Area is registered on the Company's official website. The Company guarantees confidentiality of personal data in accordance with applicable privacy laws and its Privacy Policy.
  5. The Applicant is responsible for the safety of authentication data (login/password). In case of loss of access, the Applicant must immediately notify the Company to block unauthorized access.
  6. Upon submission of the application and payment of the Application Fee, the Company automatically initiates the Screening Operation.
  7. On behalf of the Landlord/Client the Applicant applies to, the Company obtains Screening Reports from third-party consumer reporting agencies and other sources. The Company does not guarantee the accuracy, completeness, or outcome of any report and is not responsible for Landlord decisions based on the reports.
  8. The Company prohibits any fraudulent activity, submission of false information, abusive use of the Platform, or attempts to circumvent the screening process. In such cases, the Company reserves the right to terminate access, forfeit fees, and report violations to authorities.
  9. The Company reserves the right to refuse service or terminate this Agreement in cases of unfair attitude toward the Company, including insults, defamation, false reviews, or attempted extortion.
  10. The Applicant shall ensure that his/her activities comply with the laws of the jurisdiction where they reside or apply.
  11. The Applicant is responsible for payment of any taxes arising from use of the services.
  12. The Company reserves the right to limit availability of services or features at its discretion.
  13. The Company may restrict services to residents of certain jurisdictions or in cases where compliance cannot be ensured.

Procedure of Application and Payment Execution

How applications and payments are processed

Important Notice

All Application Fees are strictly NON-REFUNDABLE, regardless of application outcome, withdrawal, incompleteness, or Landlord decision.

  1. Application submission and Screening Operations are performed through the Applicant's Area on the Platform.
  2. All Application Fees are strictly NON-REFUNDABLE, regardless of application outcome, withdrawal, incompleteness, or Landlord decision. The fee covers processing, third-party report costs, and administrative services incurred immediately upon submission.
  3. The amount of the Application Fee is shown to the Applicant before payment. Payment is made via accepted electronic methods (credit/debit card, etc.).
  4. The Applicant guarantees use of personal funds and accurate information. The Company may request verification documents (ID, proof of income, etc.) and reserves the right to decline or cancel if discrepancies are found.
  5. Screening Reports are ordered only after successful payment. Results are delivered to the designated Landlord/Client for their independent review and decision.
  6. The Company does not allow use of the service for purposes other than legitimate tenancy screening. Unauthorized or abusive use voids any rights to refunds or services.

Bank Account Verification

How connecting a bank account works

  1. The brokerage, agent or Landlord/Client handling an application may ask the Applicant to connect a bank account to verify income and account balances. Connecting a bank account is optional; the Applicant may upload bank statements or other income documents instead.
  2. Bank connections are provided by Plaid Inc. ("Plaid"). The Applicant enters bank login details only in Plaid's secure window. The Company never receives or stores the Applicant's bank login credentials.
  3. By connecting a bank account, the Applicant authorizes the Company and Plaid to obtain information about the connected accounts from the Applicant's bank, such as account names and types, the last four digits of account numbers, balances, and income and transaction information, and agrees to Plaid's handling of that information under the Plaid End User Privacy Policy.
  4. The Company uses this information only to verify the Applicant's income and balances for the rental application the account was connected for, and shares the results only with the brokerage, agent and Landlord/Client handling that application. The Company does not sell this information or use it for marketing.
  5. The Applicant can stop Plaid's access to a connected account at any time at my.plaid.com or by contacting the Company. Information already shared with an application is kept as described in the Privacy Policy.

Business Users

Terms for brokerages, agents, landlords and property managers

  1. This section applies to brokerages, real-estate agents, landlords, property owners and property managers who create an account to list properties, receive rental applications or request screening ("Business Users"), together with the rest of this Agreement where it applies.
  2. The Business User decides on each rental application. The Platform provides application, screening and verification tools; it does not approve or deny applicants.
  3. A Business User may use an applicant's application, Screening Reports and bank verification results only to evaluate the rental application the applicant submitted to it, and may not sell or share them, or use them for any other purpose, including marketing.
  4. A Business User must follow the laws that apply to tenant screening, including the FCRA (including adverse action notices when a decision is based in whole or in part on a report), federal, state and local fair housing laws (including protections for lawful source of income), and New York's rules on rental applications.
  5. A Business User must keep account logins secure, give access to applicant information only to staff who need it, and promptly tell the Company at support@skyhighrealtynyc.com about any unauthorized access to applicant information.
  6. Brokerage accounts are reviewed by the Company before they can use the Platform. The Company may suspend or close a Business User's account if it breaks these terms.

Disclaimer of Warranties and Limitation of Liability

Limitations on our warranties and liability

  1. The Company provides services "as is" without any warranties, express or implied, regarding accuracy, completeness, or results of Screening Operations.
  2. The Company is not liable for any indirect, consequential, or punitive damages, including denial of tenancy, financial loss, or inaccuracies in third-party reports.
  3. Maximum liability of the Company shall not exceed the Application Fee paid by the Applicant.
  4. Any disputes regarding report accuracy must be directed to the relevant consumer reporting agency in accordance with FCRA procedures.

Amendments and Governing Law

Changes to terms and applicable law

  1. The Company reserves the right to amend these Terms at any time. Continued use of the service constitutes acceptance of changes.
  2. This Agreement is governed by the laws of the State of New York, without regard to conflict of law principles.
  3. Contact: SkyHigh Realty NYC LLC
    support@skyhighrealtynyc.com app.skyhighrealtynyc.com

SMS Terms

Terms for SkyHigh Realty NYC Application & Tour Alerts

  1. Program: SkyHigh Realty NYC Application & Tour Alerts delivers customer care and account-related messages for rental applications, documents, showings/tours, scheduling, and support.
  2. Opt-In: Users opt in by entering a mobile number and checking an unchecked SMS consent box on eligible Sky High Realty NYC forms and workflows.
  3. Consent Statement: Consent is not a condition of purchase, tenancy approval, or brokerage services.
  4. Message Frequency: Message frequency varies based on user activity and service needs.
  5. Charges: Message and data rates may apply.
  6. Opt-Out: Reply STOP at any time to cancel.
  7. Help: Reply HELP for help or contact support@skyhighrealtynyc.com.
  8. Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
  9. Privacy: SMS privacy details are available at our Privacy Policy.

By creating an account, submitting a rental application or paying the Application Fee, you acknowledge that you have read, understood, and fully agree to these Terms and Conditions.